After viewing 4 x properties on the same day, we (myself & partner) were able to compare the way were handled from different estate agents, from initial correspondence all the way through to agreeing with the let, it has been hassle free and have received great communication. One small little thing we did like was that Carroline asked us to take our shoes off when entering the property so for us that shows respect and professionalism which I am sure will resonate through the rest of the team. Excellent service, fast, efficient and extremely personable. We would recommend Sophie, Caroline and Richard James to anyone looking to rent a property. With the standard of customer care being so high maybe Richard James should start training other organisations ha!. Great service and thank you ladies for the assistance in finding a lovely home. Laird John Maxwell & Lady Natalie Devereux.
Caroline and her team have been extremely responsive and helpful. As a seasoned landlady I have several properties I rent out, I decided to give Richard James a try and so far they have been by far the best. The inventory alone was full and accurate, they were honest and supportive. If the service continues I will look to move my other properties across for them to manage.